Delivery
Bought at four.
On your pass by seven.
Six days a week across London and the Home Counties. Order by 11am, and what arrives the next morning was bought at market that day, not pulled off a pallet.
What happens between your order and your delivery.
- By 11:00
Your order lands
Phone, WhatsApp or email, by 11am for next-day delivery. Standing orders and one-offs both fine. A person confirms it, not an auto-reply.
- 04:00
We buy it
The next morning: market run at New Covent Garden and Billingsgate, plus direct collections from our growers and boats.
- 06:00
Picked and checked
Prepped to spec, fish filleted, meat cut, everything checked against your order line by line.
- 07:00 – 12:00
On your pass
Packed and presented so it goes straight to the pass. Short-notice top-ups where the run allows.
London, and as far out as we can do it properly.
Central London
Zones 1–2
Daily, Mon–Sat
Greater London
Zones 3–6
Daily, Mon–Sat
Home Counties
Surrey, Herts, Essex, Kent, Bucks
Mon, Wed, Fri
Elsewhere
Overnight courier, chilled
By arrangement
Outside these areas? Ask anyway. We would rather tell you no than have you assume it.
The things chefs ask us first.
Anything not covered here, call the office. You will get a straight answer.
+44 7761 894243- Is there a minimum order?
- There is a minimum drop value in the Home Counties, which we will confirm when we set your account up. Inside London there is no minimum, though very small orders may go on a shared run.
- What are your payment terms?
- Standard trade terms are 30 days from invoice once an account is established. New accounts usually start on pro-forma or 14 days for the first couple of months.
- Can you deliver before service on a Sunday?
- Sunday is not on the standard schedule, but we do run it for a handful of accounts. Ask us and we will tell you honestly whether we can hold the standard up.
- What happens if something isn't right?
- Call us. Credit or replacement, same day where the run allows. We would rather know at 8am than find out when you stop ordering.
- Can you get hold of something that isn't on the list?
- Usually. The list is what we can get reliably, not the limit of what we can find. Wagyu to a named grade, a particular tin of caviar, a variety nobody else is carrying this week — ask and we will tell you honestly whether we can and what it costs.